1.Included：

1）A double room (standard for two people) in the four star hotel listed in the itinerary.

2）Every hotel provide breakfast.

3）Chinese tour guide (tour guide does not enter the tourist attractions)，a foreign professional driver.

4）Air conditioning tour bus.

1）Self expense items in the schedule and travel expenses outside the schedule；Baggage handling, storage and overweight fee；

2）Personal consumption (such as telephone, fax, TV pay channel, laundry, drink, restaurant water, etc.)；

3）The guest's personal overseas travel insurance;

4）Lunch or Dinner.Guide will give some suggestiones.

5）Tips for drivers and guides；

6）Single room supplement（if you need single room，you need pay 50Eur/pax/day）；

7）Extra paid program and other own costs；

8）Extra pre-post hotel:Luzern-- Double room:70€ Single room:120€；

                   Venice-- Double room:38€ Single room:60€；

 Roma-- Double room:38€ Single room:60€；

                   Florence-- Double room:38€ Single room:60€；         

Lyon-- Double room:45€ Single room:70€；

 Paris-- Double room:50€ Single room:80€

Recommended Activities (at self expense)

须知内容

General Terms & Conditions – KaiYuan Information & Business GmbH (Kaytrip)

The Services and Products offered by KaiYuan can only be used/purchased/reserved by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance. Customers undertake to fulfill the obligations contained within terms and conditions. The terms “we”, “us” and “our” refer to KaiYuan Information & Business GmbH. The term “you” refers to the customer visiting our website, booking and/or reserving one or more Services offered on the website.

Please read these terms and conditions carefully.

1. The booking procedure

When making a purchase, you have to enter a valid personal data, as follows: first name, last name, gender, date of birth, valid passport number, preference of room type, email address, postal address, current telephone number, departure city and other details directly connected with your reservation request. You are responsible to provide all correct information. You agree that any charges as a result of incorrect information will be at your expense, providing the change of information is permitted. It is important to check all the information before you confirm the booking.

Confirmation of a booking, which includes the essential elements such as the description of the Service booked and the price, will be sent to you by email. If you do not receive a confirmation email within 24 hours of placing the booking, please contact customer service.

2. Payments

The payment is payable upon the receipt of the booking confirmation. Full payment is required five working days prior to start of the holiday.

If payment to KaiYuan has not been made by a specific date advised to you, your booking may be cancelled. Due to the limited number of the participants for the tour (mainly because of coach seats and hotel rooms), the price and reservation can only be guaranteed once we receive full payment. We accept no responsibility for loss incurred due to automatic cancellation. Payment can be made by bank transfer into the KaiYuan trust account, by credit card (additional fees apply), or by cash directly by you at the offices.

After the payment arrangements have been made, we will advise you to send us a copy of the payment information with the order number by email or fax.

3. Travel Documents

The travel documents will be sent to the email address given by you when making the reservation approximately three days prior to start of the holiday. The travel documents include the information of the tour leader, schedule, itinerary, locations of the stops and other travel related details. Please check out your email or junk mail carefully. If you do not receive any travel documents, please contact our customer service. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave.

4. Accommodation

Accommodation may be offered as part of a package tour. The services are subject to the Rules and Restrictions of the hotel supplier offering the accommodation which will be made available before booking.

Single rooms generally have one bed. Double rooms usually have either two single beds or one double. You should be aware that standards can vary between hotel of the same class in different countries, and even in the same country.

It is possible that, from time to time, for reasons (for example a hotel is overbooked due to connectivity issues with the hotel) for reasons of force majeure (for example a hotel is closed due to a hurricane) a hotel booking is cancelled or amended. Should such events occur, we will make all reasonable efforts to notify the customer of this as soon as possible and where possible will offer alternative accommodation in a hotel. Please cooperate with our arrangements.

Customer’s names must be spelt correctly as per passport and match the name spelling on the rooming list. Any charges associated with incorrect names or gender will be at your expense.

5. Change of booking

Where a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply. Please note that all reservation changes are subject to availability and terms and conditions of the product purchased.

If after making the booking, you want to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport. You should contact our customer service. A fee may be imposed in the event of a change to a booking. Please refer to the Rules and Restrictions notified in the booking process for more details.

If you want to join part of the tour or have to end the tour earlier, please contact customer service and inform us in advance. You need to fill out and sign the agreement. You may be entitled to a partial refund.

6. Cancellation

If you cancel your arrangements, you may be entitled to a partial refund. In addition to the cancellation terms and conditions, our standard fees will apply as may be outlined on your receipt or booking confirmation.

7. Health

Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. For medical advice regarding your journey, please contact your doctor.

It is strongly recommended that elderly people(over 60-year-old) should be accompanied by a family member to participate in the journey. Please fill out and sign the Participant agreement and statement. You should be responsible for all the consequences caused by your own reasons during the journey.

If you are pregnant, please inform us in advance. It is not recommended to participate in the journey when you are during 24 – 28 weeks of pregnancy. You need to have a note from your doctor stating you are fit to travel.  When you are before 24 weeks of pregnancy, you need to be accompanied by a family member to travel with you. Please fill out and sign the Participant agreement and statement. You should be responsible for all the consequences caused by your own reasons during the journey.

If you are under 18-year-old, you need to be accompanied by a guardian to participate in the journey.

8. Passport, Visa and Immigration Requirements

It is your responsibility to fulfill the passport, visa and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We have no special knowledge regarding foreign entry requirements or travel documents. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. We urge you to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

9. Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of travel arrangements.

10. Others

Please do not book any flight or train ticket until the booking has been confirmed by us.

Fares & Prices

1. Prices

A package holiday is a trip, for a single price, with a stay of longer than 24 hours (or including an overnight stay), in which at least two of the following three elements are offered:

- Transportation;

- Accommodation, breakfast inclusive (One day tour does not include accommodation and breakfast);

- A tourist service

The trip descriptions on the Website specify the Services included in the price for each trip. Prices are shown in Euro.

The customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The customer is responsible for paying such additional taxes.

Unless expressly stated otherwise, prices do not include

- Tips for the bus driver, tour guides and other (for example waitress in the restaurant),

- Meals (lunch and dinner) and drinks. If drinking water is not available, the customer will bear the cost of buying it himself/herself;

- Different activities fees, such as tourism attraction entrance fee, ferry, toll fee;

- Insurance, such as travel insurance, medical insurance, baggage insurance;

- Airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc);

- Excursions or the use of sports facilities;

- Additional costs incurred due to force majeure factors such as weather, traffic delays, strikes, vehicle malfunctions, personal problems and situations beyond our control;

- Any more general costs that are not expressly included in the confirmation of reservation.

2. Cancellation policy

If a customer wishes to cancel any part of a booking, cancellation fee will be applied.

- Up to 31 days prior to scheduled departure, 5% of the total package rate will be charged

- Between 30 and 15 days prior to scheduled departure, 20% of the total package rate will be charged

- Between 14 and 8 days prior to scheduled departure, 50% of the total package rate will be charged

- Within 7 days, 100% of the total package rate will be charged

3. Change of booking

If a customer wishes to change any part of a booking, change fee will be applied.

- Up to 31 days prior to scheduled departure, no change fee

- Between 30 and 15 days prior to scheduled departure, 10% of the total package rate will be charged

- Between 14 and 8 days prior to scheduled departure, 30% of the total package rate will be charged

- Within 7 days, 100% of the total package rate will be charged

The standard fee and extra accommodation fee are included in the total package rate.

付款方式：

您可选择在线支付【微信，支付宝，信用卡(Stripe)， Sofort】，银行转账，现金等付款方式

请注意：

l 我公司不接受除了欧元和人民币以外的其他货币

l 我公司不接受上车付款

l 如果您所汇的款项截至旅程结束还未入我们账户，您需将同额现金在下车前交给导游

1.在线支付:

请前往报名邮箱，找到订单确认邮件的“在线支付”按钮，打开链接完成支付，或者至网站/小程序/App 我的 > 旅游 选择相应订单完成支付

2.银行转账付款：

付款方通过银行转账支付欧元，所有相关手续费由付款方自行承担。

银行信息：

• 银行： Deutsche Bank

• 帐户名： KaiYuan Information Business GmbH

• IBAN： DE27700700240511296601

• BIC / SWIFT-Code： DEUTDEDBMUC

• 德国银行地址：

• Deutsche Bank

• Schwanthaler Strasse 32

• 80336 Munich

3.信用卡在线付款:

选择信用卡付款，订单确认书邮件内将附“在线支付”，点击链接提交刷卡申请即可付款。

请注意：

l 信用卡付款需要加收 3%的手续

l 若信用卡不是本人付款，请提供持卡人签名和订单号

3.现金付款:

现金付款只能到我公司办公室付款。（请提前确认办事处当天是否营业）

4.关于开具国内发票:

如您需要发票，须在行程结束后三个月内提出开票申请。我们只能开具增值税普通发票，无法开专票，开票项目为“旅游服务费”，按照收款的单笔金额开具，如果要开多张，张数最多不能超过出行人数，且总额必须和收款金额一致。以支票、公户方式支付团款的，发票抬头应与支票单位或汇款单位一致。以现金、个人账户支付款项，可开公司抬头或个人抬头。发生退款等价格变动的，如原开具的是纸质发票的，需要退回原先发票才能申请重开，发票开出后三个月内可换开，超期不能换开；发票丢失不能补开，可提供发票底联复印件并加盖发票专用章给到您。

电话问询报名：0049-89-38038800
 E-mail: travel@kaiyuan.de
 传真：0049-89-416159030

 ---------------------------------------------------
  以下支付方式支持人民币

付款方式一:
 北京开元周游国际旅行社股份有限公司
 开户行:中国工商银行股份有限公司北京和平里北街支行
 帐号:0200004209200013508

支付宝付款:
 账号名：北京开元周游国际旅行社股份有限公司

北京开元周游国际旅行社股份有限公司上海分公司

开户行：上海银行闸北支行
 账号：03002577077

广东分公司账户信息：
 户名：北京开元周游国际旅行社股份有限公司广东分公司
 开户行：中国工商银行股份有限公司广州中信支行
 账户：3602 0106 0920 0291 193

付款方式二
 户名：厦门开元周游国际旅行社有限公司
 人民币账号：4100020709224873457
 开户行：工商银行厦门城建支行

支付宝收款
 企业：厦门开元周游国际旅行社有限公司
 账户名：caiwu@kaiyuan.cn

 

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